Events & Hospitality Associate

May 11, 2024
$18 - $20 / hour
Urgent
Application ends: June 30, 2024
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Job Description

Primary focus is direct-to-consumer sales in the tasting room. Associate will engage with customers to promote the brand and build sales through top class service and relaying the Hyland story. Secondary focus in assisting with planning and execution of Wine Club & DTC sales events.

1. Greet and guide customers through wine flights and tours in and entertaining and educational manner with the aim of promoting sales and wine club memberships.
2. Wash and polish glasses and any other dishes during the shift. Generally maintain appearance of hospitality space.
3. Track and maintain inventory of wine and merchandise. Ensure bar and displays are sufficiently stocked. Conduct weekly audits confirming accurate counting of inventory.
4. Conduct sales through POS and Ecommerce software. Daily reconciliation and reporting of sales.
5. Manage events calendar & ticket sales through Tock
6. Promote targeted sales through customer interaction and interpretation of purchasing data.
7. Manage Events both on & offsite:
8. Coordinate with catering, entertainment, vendors, host venues.
9. Generate ideas for new wine club events
10. Schedule Dinners and Private rentals
11. Submit ideas for special events for club members.
12. Acquire equipment & rentals as needed.
13. Review POS materials, restock as needed, and determine need for material.
14. Co-Create new materials and marketing pieces
15. Tasting notes and factsheets
16. Periodically representing Hyland at off-site tasting events in Portland and throughout the Willamette Valley.

Qualifications:
– Excellent customer service and sales ability.
– Ideal candidate is comfortable speaking with new people.
– Able to entertain/educate guests while maintaining a focus on sales.
– Comfortable working on computers and tablets.
– Must be available to work weekends and some holidays;
– Must be able to work as part of a team and convey enthusiasm about the product.
– Backgrounds in wine and/or sales are preferred, but the right candidate can be trained.
– Self-motivated, organized, with attention to detail

Other Requirements
WORKING CONDITIONS
• Extended periods of standing.
• Requires the ability to communicate with employees and customers by phone, computer, and in person.
• Ability to lift up to 56 lb.

Compensation:
Hourly DOE
Club Sign Up Incentives
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