Hospitality Center Support – Ferrari-Carano

May 3, 2024
$20 / hour
Application ends: June 30, 2024
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Job Description

About Foley Family Wines
Established by Bill Foley in 1996, Foley Family Wines is a portfolio of highly acclaimed wines and spirits from some of the world’s greatest estates. The company owns more than 24 wineries and a distillery, each with its distinct style, legacy, and approach to hospitality. FFW has expanded its portfolio significantly since its founding, with acquisitions that include Chalk Hill Estate Winery, Sebastiani, Roth, Banshee and Lancaster in Sonoma; Merus and Foley Johnson in Napa Valley; Lincourt, Firestone, and Foley Estates in Southern California; Four Graces in Oregon; and Three Rivers in Washington. In 2023, the company began operating Minden Mill Distilling in Nevada. In 2022, FFW acquired Silverado Vineyards in Napa Valley; in 2021, it acquired Sonoma County’s Chateau St. Jean; and in 2020, it purchased Ferrari-Carano in Dry Creek Valley. The portfolio also includes wineries in France, Argentina, and New Zealand. In addition, the Foley Food & Wine Society offers members a luxury lifestyle community that celebrates culinary experiences, entertainment, and travel in the United States, New Zealand, France, and Argentina.

Job Summary
We are searching for an energetic and enthusiastic person to join our team in a Hospitality Center Support role. This position is a key member of the hospitality team and will regularly engage with guests visiting the winery. Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that goes above and beyond expectations. We are seeking a person who has the right skill set and attitude to support the tasting room staff to further enhance the tasting experience for guests. This position offers a great opportunity into the wine industry.

Roles and Responsibilities:
• Greet and seat guests, ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Deliver small bites to guests’ tables.
• Remove glassware and dishes when guests are finished.
• Maintains service stations in a clean and orderly fashion.
• Wash dishes, glassware and flatware and polish glassware throughout shift
• Keep floors free and clear of broken glass, water, and other debris during service.
• Receive and store supplies.
• Assist in routine cleaning of the bar/patio area based on scheduled service and ensure bar/patio areas are presentable for guests.
• Assists with hospitality special events as needed.
• Acquires and maintains thorough knowledge of winery and its wines.
• Book guest and member experiences via phone, TOCK or email for all tasting room experiences, gathering necessary billing and contact information.
• Assists with receiving and restocking of wine and/or merchandise as needed.

Knowledge, Skills & Abilities:
• Excellent organizational & interpersonal skills with attention to detail
• Demonstrated ability to multi-task, follow-up and work in a fast-paced environment under pressure.
• Must have or ability to obtain a Food Handlers card.
• Ability to lift and carry 45 lbs.

Experience and Qualifications:
• High School Diploma or Equivalent
• Must have flexible schedule to work weekend/special events.
• Customer service and/or retail experience is preferred.
• Must be at least 18 years of age.

Pay Scale: The base pay range offered for this position is $20.00 per hour. This range is what we reasonably expect to pay for this role. The actual compensation offered will be based on several factors, including but not limited to, qualifications, skills, experience, education, internal equity, and alignment with market data.

Company Core Values:
Teamwork – Be Each Other’s Partners in Wine
Commitment – Crush Every Day Like It’s Harvest
Quality – Good vs. Grape: It’s All in The Details
Integrity – It Takes a Vineyard
Safety – Tend the Vines
Entrepreneurship – Love the Wine You’re With
Fun! – Smile! You Have Purple Teeth!

Foley Family Wines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.