Seasonal Wine Educator

May 15, 2024
$21 - $24 / hour
Application ends: June 30, 2024
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Job Description

Are you looking to be part of an industry and company that values employees, specializes in making a fun and high-quality product, and appreciates a work life balance? If so, Cakebread Cellars has an open position for you. Our story begins in 1973 with a piece of land, a family passionate about wine and a community of friends and partners who helped bring Cakebread Cellars to life. Cakebread Cellars’ wines don’t just reflect the personalities of the vineyards, they also reflect the spirit of all of our employees who make our wines and winery remarkable.

We are looking to add a talented and experienced seasonal wine educator to our Cakebread team. Our high performing tasting room team provides outstanding customer service and a remarkable experience for all guests through the presentation of wines, specialty wine tastings, wine education and tours. This role will also support our Guest and Member Services team with reservations, orders and ad hoc responsibilities.

About Us:
• We are a family owned winery with an established reputation for producing world-class wines!
• Our success is built on quality & consistency we apply equally to the people, grapes, and operations of the winery
• Our company culture believes in one heartbeat mentality, where everyone has a voice and can be seen and heard
• We believe in the good life. With 80 employees, there are enough resources to go around so you can enjoy life and the all the benefits we have to offer
• We love giving back to the community. In fact, we set aside dollars for community partnerships and resources
• We value sustainability in all aspects of our business

With us you will be able to:
• Work with extraordinarily passionate people. Top talent wants to work with top talent.
• Be an integral part of a family owned company where everyone knows your name
• Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
• Work for a leader that has your back
• Enjoy the fruits of your labor!

What we will ask you to do:
• Bring a genuine positive attitude and high energy 100% of the time.
• Collaborate with your fellow team members and share your ideas.
• Share stories with guests that build brand loyalty and offer an engaging experience.
• Impart wine education while giving tours around our beautiful property and vineyards.
• Answer a high-volume of incoming direct sales telephone calls, operating multiple phone lines and routing calls to appropriate employees.
• Educate and schedule customers calling to make Visitor Center appointments for tastings and tours.
• Collect and take customer-direct orders.
• Contact retail customers and wine club members when necessary regarding credit cards, declines, cancellations, reactivations or other inquiries.
• Be a dependable extended family member.
• Hone your passion for wine and wine production.
• Build professional connections with guests.
• Deliver and share your commitment to remarkable hospitality – as if you were hosting friends to your house for wine and food.

What you should bring to the table:
• Experience in hospitality, customer service, sales, or related industry.
• One year phone customer service experience.
• Strong public speaking and presentation skills with groups large and small.
• Knowledge of wines and interest in wine production.
• Enjoy selling wine and promoting events.
• Ideal time commitment of six months for this role with the opportunity to extend.
• Ability to be a team player and work harmoniously with others.
• Ability to work flexible schedules including evenings and weekends.
• A proactive approach to problem-solving with strong decision-making skills.
• Ability to adapt to change with enthusiasm.
• Working knowledge of TOCK, Ship Compliant, Salesforce, Wine Shipping and Microsoft Office Suite.

What we will bring to the table:
• Competitive salary.
• Employee focused, people first culture.
• Wine Club Incentives.
• Employee discounts.
• Employee training and development programs and opportunities.

Cakebread Cellars is committed to attracting and retaining a diverse staff. We will respect your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.